FAQ

order issues
Where is my order?
Can I ADD or CHANGE items?
Can I cancel the order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments / promos / coupons
What is a coupon code?
What promotions do you have right now?
technical problems
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
items / stocks / quotation
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
returns / refunds
How do I get a refund/return?

Q:
What promotions do you have right now?

We have a special deal or a promotion going on almost every day. Featured promotions get the banner treatment throughout the website. Please browse our website to see if you can find a special deal or a promotion that suits your needs.